Total quality management for tourism and hospitality / (Record no. 5394)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01586nam a2200217Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NUBLRC |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241210s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-621-427-087-3 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NUBLRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | FIL HD 62.15 .M37 2021 c.2 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Martin, Matt |
| 245 #0 - TITLE STATEMENT | |
| Title | Total quality management for tourism and hospitality / |
| Statement of responsibility, etc. | Matt Martin |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Manila : |
| Name of publisher, distributor, etc. | Unlimited Books Library Services & Publishing Inc., |
| Date of publication, distribution, etc. | c2021 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 388 pages : |
| Dimensions | 26cm. |
| 365 ## - TRADE PRICE | |
| Price amount | 575 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Include references. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 1. Introduction to quality in hospitality industry -- Chapter 2. Fundamentals of quality management -- Chapter 3. Customer satisfaction and employee involvement -- Chapter 4. Continuous process management -- Chapter 5. Supplier partnership and performance measures -- Chapter 6. Seven tools of quality -- Chapter 7. Statistical fundamentals -- Chapter 8. Control charts for variables -- Chapter 9. Control charts for attributes -- Chapter 10. Six sigma principles -- Chapter 11. New seven management tools -- Chapter 12. Benchmarking -- Chapter 13. Quality function development (QFD) -- Chapter 14. Taguchi quality loss function -- Chapter 15. Productive maintenance -- Chapter 16. Failure more and effective analysis (FMEA) -- Chapter 17. ISO 9000 -- Chapter 18. Advances topic double sampling technique. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Each topic of this book begins with a brief introduction to the various concepts which are them explained in detailed with the help of solved problems. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | TOTAL QUALITY MANAGEMENT. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | NU BALIWAG | NU BALIWAG | Filipiniana | Purchased - J&M Magazine | 575.00 | FIL HD 62.15 .M37 2021 c.2 | NUBUL000004872 | 12/12/2024 | 12/12/2024 | Filipiniana |
