Total quality management for tourism and hospitality / Matt Martin

By:

Martin, Matt

Material type: Text

TextPublication details: Manila : Unlimited Books Library Services & Publishing Inc., c2021Description: xvi, 388 pages : 26cmISBN:

978-621-427-087-3

Subject(s):

TOTAL QUALITY MANAGEMENT

LOC classification:

FIL HD 62.15 .M37 2021 c.2

Contents:

Chapter 1. Introduction to quality in hospitality industry -- Chapter 2. Fundamentals of quality management -- Chapter 3. Customer satisfaction and employee involvement -- Chapter 4. Continuous process management -- Chapter 5. Supplier partnership and performance measures -- Chapter 6. Seven tools of quality -- Chapter 7. Statistical fundamentals -- Chapter 8. Control charts for variables -- Chapter 9. Control charts for attributes -- Chapter 10. Six sigma principles -- Chapter 11. New seven management tools -- Chapter 12. Benchmarking -- Chapter 13. Quality function development (QFD) -- Chapter 14. Taguchi quality loss function -- Chapter 15. Productive maintenance -- Chapter 16. Failure more and effective analysis (FMEA) -- Chapter 17. ISO 9000 -- Chapter 18. Advances topic double sampling technique.

Summary: Each topic of this book begins with a brief introduction to the various concepts which are them explained in detailed with the help of solved problems.

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Holdings
Item type	Current library	Home library	Shelving location	Call number	Status	Date due	Barcode
Filipiniana	NU BALIWAG	NU BALIWAG	Filipiniana	FIL HD 62.15 .M37 2021 c.2 (Browse shelf(Opens below))	Available		NUBUL000004872

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Each topic of this book begins with a brief introduction to the various concepts which are them explained in detailed with the help of solved problems.

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