Total quality management / Angelita Ong Camilar-Serrano
Material type:
TextPublication details: Manila : Unlimited Books Library Services & Publishing Inc., c2023Edition: Second editionDescription: x, 260 pages : 26cmISBN: - 978-621-427-142-9
- FIL HD 62.15 .C36 2023 c.1
| Item type | Current library | Home library | Shelving location | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Filipiniana
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NU BALIWAG | NU BALIWAG | Filipiniana | FIL HD 62.15 .C36 2023 c.1 (Browse shelf(Opens below)) | Available | NUBUL000004871 |
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| FIL HD 62.5 .F75 2022 Entrepreneurship | FIL HD 62.5 .M37 2022 c.1 Entrepreneurship / | FIL HD 62.5 .P56 2019 c.1 Entrepreneurship fundamentals / | FIL HD 62.15 .C36 2023 c.1 Total quality management / | FIL HD 62.15 .G83 2015 Total quality management / | FIL HD 62.15 .M37 2021 Total quality management for tourism and hospitality | FIL HD 62.15 .M37 2021 c.2 Total quality management for tourism and hospitality / |
Includes bibliography
Chapter 1. Introduction to tQM -- Chapter 2. Strategic dimensions of quality -- Chapter 3. Gurus of total quality management -- Chapter 4. Kaizen: concepts and systems -- Chapter 5. Good housekeeping -- Chapter 6. Phases in TQM implementation -- Chapter 7. TQm and planning tools -- Chapter 8. customer value strategy -- Chapter 9.Quality standards.
This book therefore seeks to conqueer the main challanges lecturers and instructors face in delivering a toatal quality management course in relevant, easy understand in interesting manner.
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