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Total quality management : an introduction / Jessie F. Sergote.

By: Material type: TextTextPublication details: Manila : Unlimited Books Library Services & Publishing Inc, c2024.Description: x, 250 pages ; 23cm. ISBN:
  • 9786214272297
Subject(s): LOC classification:
  • HD 62.15 .S47 2024 c.1
Contents:
Chapter 1. Introduction to quality.--Chapter 2. Quality leadership.--Chapter 3. Customer satisfaction.--Chapter 4. Employee involvement.--Chapter 5. Behavior & communication in teams.--Chapter 6. Quality control management.--Chapter 7. Supplier partnerships.--Chapter 8. Quality & performance measurement.--Chapter 9. Quality tools.--Chapter 10. Quality management systems.--Chapter 11. Quality by design.--Chapter 12. Charting for quality.--Chapter 13. Real world application of TQM.
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Holdings
Item type Current library Home library Collection Shelving location Call number Copy number Status Date due Barcode
Filipiniana Filipiniana NU BALIWAG NU BALIWAG Marketing Management Filipiniana FIL HD 62.15 .S47 2024 c.1 (Browse shelf(Opens below)) c.1 Available NUBUL000005415

Includes references.

Chapter 1. Introduction to quality.--Chapter 2. Quality leadership.--Chapter 3. Customer satisfaction.--Chapter 4. Employee involvement.--Chapter 5. Behavior & communication in teams.--Chapter 6. Quality control management.--Chapter 7. Supplier partnerships.--Chapter 8. Quality & performance measurement.--Chapter 9. Quality tools.--Chapter 10. Quality management systems.--Chapter 11. Quality by design.--Chapter 12. Charting for quality.--Chapter 13. Real world application of TQM.

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