Quality service management in tourism and hospitality / (Record no. 7330)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01337nam a22002297a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NUBALIWAG |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250414172133.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250414b ph ||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NUBLRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | TX 911.3.M27 .B85 2023 c.1 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bulson, Van Mari. |
| Relator term | Author |
| 245 ## - TITLE STATEMENT | |
| Title | Quality service management in tourism and hospitality / |
| Statement of responsibility, etc. | Van Mari Buslon, Rene D. Osorno, and Grayfield T. Bajao. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Quezon City : |
| Name of publisher, distributor, etc. | Wiseman's Book Trading, Inc., |
| Date of publication, distribution, etc. | c2023. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | v, 124 pages ; |
| Dimensions | 26cm. |
| 365 ## - TRADE PRICE | |
| Price amount | PHP 350.00 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes references. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter I. Introduction to quality service management.--Chapter II. Guest ology.--Chapter III. Quality service management strategies for tourism and hospitality.--Chapter IV. Service setting for the guest experience.--Chapter V. Staffing for service in tourism and hospitality.--Chapter VI. Designing and managing service in the tourism and hospitality industry.--Chapter VII. Strategies for managing for demand and capacity.--Chapter VIII. Value co-creation of quality service.--Chapter IX. Service failure and recovering in tourism and hospitality.--Chapter X. Service excellence and leadership. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | TOURISM |
| General subdivision | MANAGEMENT. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Osorno, Rene D. |
| Relator term | Author |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bajao, Grayfields T. |
| Relator term | Author |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Filipiniana |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Tourism Management | NU BALIWAG | NU BALIWAG | Filipiniana | 03/24/2025 | Purchased- Wiseman's Book Trading | 350.00 | FIL TX 911.3.M27 .B85 2023 c.1 | NUBUL000005506 | 04/14/2025 | c.1 | 04/14/2025 | Filipiniana |
