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Quality service management in tourism and hospitality / Van Mari Buslon, Rene D. Osorno, and Grayfield T. Bajao.

By:

Bulson, Van Mari [Author]

Contributor(s):

Material type: Text

TextPublication details: Quezon City : Wiseman's Book Trading, Inc., c2023.Description: v, 124 pages ; 26cm. Subject(s):

TOURISM -- MANAGEMENT

LOC classification:

TX 911.3.M27 .B85 2023 c.1

Contents:

Chapter I. Introduction to quality service management.--Chapter II. Guest ology.--Chapter III. Quality service management strategies for tourism and hospitality.--Chapter IV. Service setting for the guest experience.--Chapter V. Staffing for service in tourism and hospitality.--Chapter VI. Designing and managing service in the tourism and hospitality industry.--Chapter VII. Strategies for managing for demand and capacity.--Chapter VIII. Value co-creation of quality service.--Chapter IX. Service failure and recovering in tourism and hospitality.--Chapter X. Service excellence and leadership.

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Filipiniana	NU BALIWAG	NU BALIWAG	Tourism Management	Filipiniana	FIL TX 911.3.M27 .B85 2023 c.1 (Browse shelf(Opens below))	c.1	Available		NUBUL000005506

Includes references.

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