The heart of Hospiyality : great hotel and restaurant leaders share their secrets Micah Solomon
Material type:
TextPublication details: New York ; Select Books, Inc., c2018Description: xii, 223 pages : color illustrations ; 23cmISBN: - 978-1-59079-489-0
- GC TX 911 .S65 2018
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NU BALIWAG | NU BALIWAG | General Circulation | GC TX 911 .S65 2018 (Browse shelf(Opens below)) | Available | NUBUL000004428 |
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| GC TX 840 .W65 .B47 2009 Best ever book of wok & stir-fry cooking | GC TX 907 .M55 2020 Where architects sleep : the most stylish hotels in the world / | GC TX 910 .H37 2019 Living the luxe life : the secret of building a successful hotel empire | GC TX 911 .S65 2018 The heart of Hospiyality : great hotel and restaurant leaders share their secrets | GC TX 911 .S83 1991 Successful catering / | GC TX 928 .T47 2000 c.1 365 housekeeping tips / | GC TX 951 .E97 2018 Experimental cocktail club |
Include index
The last customer on Earth -- Systems and standards : the secret weapons of service -- People are the heart of hospitality -- Building a culture of yes Developing a genuine service style -- The power of authenticity -- Moviemaking and magic -- The "chocolate tastes better when it's being shared" theorem -- How the digital revolution has changed your customer.
"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizations".
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