Front office operations : a guide to effective cutomer service / Grayfield T. Bajao : Rene D. Osorno

By:

Bajao, Grayfield

Material type: Text

TextPublication details: Manila : Wiseman's book training, Inc. c2020Description: x, 334 pages : 26cmISBN:

9-786214-180943

Subject(s):

HOTEL FRONT DESK PERSONNEL

LOC classification:

FIL TX 911.3 .B35 2020 c.1

Contents:

Module 1. Provide information in the hotel front office operations -- Module 2. Module effective customer service -- Module 3. Receive and process reservations -- Module 4. Operate computerize reservations system -- Module 5. Provide accommodation reception services -- Module 6. Conduct night audit -- Module 7. Provide clup reception services -- Module 8. Provide concierge and bell service.

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Holdings
Item type	Current library	Home library	Shelving location	Call number	Status	Date due	Barcode
Filipiniana	NU BALIWAG	NU BALIWAG	Filipiniana	FIL TX 911.3 .B35 2020 c.1 (Browse shelf(Opens below))	Available		NUBUL000005154

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