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Front office operations : a guide to effective cutomer service / Grayfield T. Bajao : Rene D. Osorno

By: Material type: TextTextPublication details: Manila : Wiseman's book training, Inc. c2020Description: x, 334 pages : 26cmISBN:
  • 9-786214-180943
Subject(s): LOC classification:
  • FIL TX 911.3 .B35 2020 c.1
Contents:
Module 1. Provide information in the hotel front office operations -- Module 2. Module effective customer service -- Module 3. Receive and process reservations -- Module 4. Operate computerize reservations system -- Module 5. Provide accommodation reception services -- Module 6. Conduct night audit -- Module 7. Provide clup reception services -- Module 8. Provide concierge and bell service.
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Holdings
Item type Current library Home library Shelving location Call number Status Date due Barcode
Filipiniana Filipiniana NU BALIWAG NU BALIWAG Filipiniana FIL TX 911.3 .B35 2020 c.1 (Browse shelf(Opens below)) Available NUBUL000005154

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Module 1. Provide information in the hotel front office operations -- Module 2. Module effective customer service -- Module 3. Receive and process reservations -- Module 4. Operate computerize reservations system -- Module 5. Provide accommodation reception services -- Module 6. Conduct night audit -- Module 7. Provide clup reception services -- Module 8. Provide concierge and bell service.

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